Nokia Recalls Faulty Battery

In an advisory release on its website Nokia has stated that its battery BL-5C which have been used between 2005 – 2006 are faulty. Out of the total production of 300 million batteries, 4.5 million batteres manufactured by Matsushita Battery Industrial Co. Ltd. of Japan have the problem of overheating and some burst when overcharged. Over 100 incidents have been stated world-wide regarding BL-5C batteries.

     Nokia and Matsushita will be replacing these battery if the customer wishes to do so. If our mobile has a BL-5C battery we can check whether it needs to be replaced or not by checking it at the Nokia advisory page. It can be checked by entering the battery identification number. It is a 26 character id. number and can be found just above the ‘Made in Japan’. Lets hope our battery identification number is not in the advisory list of the 4.5 million batteries. And if by chance it is in the advisory list, lets hope it gets replaced soon. You can find all the details at Nokia Website.

Nokia E90 defective

The new Nokia E90 is in the market. It is a good business phone. But I am afraid the quality of this premium product from Nokia is not so good. The Back cover near the speaker creaks and makes you feel that its loose. There is a hissing and static disturbance in background which makes the call quality terrible. And when you write about your problem to nokia care, firstly they do not accept it as manufacturing defect and simply advise us to take the instrument to nokia service centre and that the cover is not covered under warranty and we will have to bare the expences for the repair of the fault. It makes us feel that they are trying to tell us that the cover was loosened by our fault. And we all now know that this “back cover creeking” is being faced by people widely. So why does not Nokia accept the there is a manufacturing problem in their Premium product E90. Below is a copy I received in reply to my complain e-mail to Nokia Care.

[ Thank you for e-mailing Nokia Care.
This e-mail is in reference to your concern regarding Nokia E90. As we are not in a position to physically access your phone to detect the cause for concern, we request you to take your phone to a Nokia Care Centre. Our technicians will assist you in the best possible way. For location of a Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/nokia/0,,96076,00.html
We recommend you take along the proof of purchase while visiting the Nokia Care Centre. You may kindly note that concern with panel is not covered under warranty. As such, you will have to bear the service charges.
Before submitting your phone at a Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM (Subscriber Identity Module) card. If the phone supports memory card, take a back up of contacts, messages, images, clips, etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in “Power ON” condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process. ]

You can see photo blog here: http://incobra.vox.com/library/post/e90-the-new-nokia-communicator-on-the-streets.html
Addition:
There is also a hissing sound while making and receiving calls. It starts with occational hissing in the background while the call is ongoing. It becomes presistant after  few days and the hissing is present in every call we make or receive. And after sometime it becomes like loud static disturbance which makes the call useless as we cannot hear the other party and the party on the other side cannot hear us. It is confirmed by some techs. at nokia service centre as microphone problem. Some pieces are repaired and some replaced. But still Nokia has not openly accepted both problems [ creaky back cover and Hissing and static disturbance ]. And both of these problems with E90 are spread widely in all geographic areas around the world. I think if they are ready to accept a small and cheap part problem such a battery [BL-5C] and recall it, Why not accept the problems faced by its Premium product users of E90 business phone world over and replace the faulty lot. In fact Nokia in India has stopped supply of E90 and sources say they will be put in market only when the new lot in which these problems will have been ractified come from the company. So what about the poor dedicated customers who with faith bought the E90 as soon as they hit the market?